- Defender Guarantee
Products that support non-profit organizations are sold at cost. Therefore, we are unable to accept refunds or exchanges (unless there is a mistake with the product).
- Shipping: The majority of our products are shipped within three business days. All items are shipped from the United States via USPS or UPS. Large orders or back-ordered items may take up to two weeks to ship. We are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location.
- Return Policy: We offer a 30-day, no-questions-asked return policy on most items. We will, at your request, either exchange the item for a different size or return your purchase price in full. There is no restocking fee, however, exchanges will incur a small shipping charge to ship the new items to you. Unfortunately, we are unable to accept returns on face coverings and engraved products, unless the product is defective.